Heygo is a motion-tracking device designed specifically for snowboarding. Sensors attached to your boots capture movement data throughout each run, while purpose-built algorithms analyze how you ride. This turns progress that once relied mainly on feel and instructor feedback into measurable insights, with real-time voice cues to help you adjust as you ride.

Professional coaching can be expensive, while improving at snowboarding requires consistent practice. Heygo records and analyzes your movement data to give you an objective view of your riding, identify specific issues, and deliver timely coaching cues, making it easier to keep progressing between lessons.

Heygo is designed for snowboarders who want to better understand how they ride, including progressing riders, training-focused users, and anyone looking to improve through data. For beginners, Heygo can also help build a clearer understanding of body movement and fundamental riding mechanics.

Not at all. Beginners often rely heavily on lessons and feel, while Heygo helps you gradually connect what you feel with what your body and board are actually doing. If your goal is to keep learning and improving, Heygo can support your practice from an early stage.

We recommend that beginners first take lessons to build a solid understanding of the fundamentals, then use Heygo to support their practice. It records and measures your riding mechanics, helping you understand how you performed, identify problems, and make timely adjustments even when an instructor isn’t there.

Heygo S1 uses a clip-on sensor design that fits most standard snowboard boots. However, it’s not guaranteed to fit 100% of boots perfectly. Because the clip depends on the thickness of the boot shell, boots with unusually thin or thick sidewalls may cause the sensor to fit less securely.

Sports watches mainly track general activity metrics such as heart rate, speed, distance, and route. Heygo focuses on the movement of your body and board. By capturing and analyzing riding-specific motion data, Heygo helps you understand how you ride, not just how fast or how far you go, and supports your progression over time.

Heygo attaches to the outside of your snowboard boots and is compatible with most mainstream models. During development, we tested it across a wide range of boot shapes, thicknesses, and flex ratings, as well as through extensive impact testing to improve stability. For boots with an unusual shape or construction, we recommend using the additional securing strap.

Heygo is currently designed and developed specifically for snowboarding, so the current product is intended for snowboarders rather than skiers.

Yes. Since connectivity can be unreliable in some areas of a ski resort, Heygo is designed to minimize its dependence on a network while you ride. Core functions remain available with limited or no connection, although reports in the app may take longer to appear until connectivity is restored.

Heygo uses sensors placed on the body and both feet or board to capture motion data. It measures factors related to riding posture, foot movement, turns, and the relationship between your body and board. Its algorithms then process this data to generate detailed insights into your riding mechanics.

Heygo combines data from multiple sensors and uses purpose-built compensation algorithms to reduce interference and measurement error during movement. Snowboarding takes place in a highly variable environment, so snow conditions, equipment, installation, and individual riding style can all affect the data. Heygo’s measurements are therefore best used as a consistent tool for training and movement analysis.

Video shows your riding from an external visual perspective, while Heygo directly captures sensor data throughout each run. The two are complementary rather than interchangeable. Video helps you see visible movements, while Heygo quantifies details that are difficult to assess with the naked eye or standard footage. Together, they can provide a more complete picture of your riding.

A full charge lasts you through a full day of riding — just charge overnight, watch for low-battery alerts, and be aware that cold weather drains the battery a bit faster.

Basic hardware features and PRO subscription benefits are different. Before purchasing, we recommend reviewing the membership benefits listed on the product page and deciding whether to subscribe to PRO based on your needs.

PRO mainly provides more in-depth data analysis and advanced software features. Specific benefits are subject to the current version of the app and the information shown on the JD.com product page. Cancellation, renewal, and refund policies are subject to the terms of the purchase channel and subscription page.

Pre-order customers can enjoy exclusive benefits offered during Heygo’s new product launch on JD.com. The final pre-order price and launch benefits are subject to the information shown on the JD.com product page. This marks Heygo’s first official launch on JD.com. Pre-orders help us prepare the first batch of products in advance and ensure that official shipping can begin from October 1 based on order volume.

Heygo will begin in-stock sales and shipping from October 1. The estimated shipping date for each order is subject to the information shown on the JD.com order page.

30-Day Satisfaction Return or Exchange PolicyWe want you to be satisfied with the Heygo products you purchase from heygo.com. If you are not satisfied with your product, you may request an exchange or return for a refund within 30 days from the date you receive your order.Residents of the EU and UK have a separate statutory 14-day cooling-off period for distance sales, independent of this 30-day policy.To be eligible for an exchange or refund, the returned product must meet the following requirements:- The product must be in good condition and must not show signs of human-caused damage, severe wear, or any condition that may affect resale;- The product must be returned with its original packaging, accessories, user manuals, gifts, and any other included materials;- The product must not be damaged due to human error, misuse, abuse, accident, water exposure, fire, unauthorized modification, or any other non-quality-related issue;- The exchange or return request must be submitted within 30 days from the date you receive your order and must be completed in accordance with the process provided by Heygo Customer Support.

Anyone can physically ride with your Heygo S1 — but the app data goes to whichever account the sensors are paired to. If you're lending them, unbind them from your account first so the data lands where you expect.

For any inquiries or feedback, don't hesitate to reach out to us at support@heygo.ai. Our friendly customer service team is here to help and will get back to you as soon as they can. Monday - Friday(EST)